Return Policy
- Right of Withdrawal for Consumers
(A 'consumer' is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)
- Instructions for Withdrawal
- Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day:
- On which you or a third party nominated by you, who is not the carrier, took possession of the products, provided you ordered one or more products in a single order and they were delivered together;
- On which you or a third party nominated by you, who is not the carrier, took possession of the last product, provided you ordered several products in a single order and they were delivered separately.
To exercise your right of withdrawal, you must inform us E-Mail address: register@africanbib.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You can use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, excluding the delivery costs, without undue delay and at the latest within 14 days from the day on which we received your notification of withdrawal from this contract. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the products back or you have supplied evidence of having sent back the products, whichever is the earliest.
You must send back the products or hand them over to us without undue delay and in any event not later than 14 days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the products before the period of 14 days has expired.
You will bear the cost of returning the products.
You are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the products.
- Exclusions and Expiry
- The right of withdrawal does not apply to contracts:
- For the delivery of products which are not prefabricated and for which an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;
- For the delivery of products which can spoil quickly or whose use-by date would be exceeded quickly;
- For the delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract but which can only be delivered after 30 days and whose actual value depends on market fluctuations which we cannot control;
- For the delivery of newspapers, periodicals, or magazines with the exception of subscription contracts.
- The right of withdrawal expires prematurely for contracts:
- For the delivery of sealed products which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- For the delivery of products which, after delivery, are inseparably mixed with other items due to their nature;
- For the delivery of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.
- The right of withdrawal does not apply to contracts:
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
To
AbiBooks
Email address: register@africanbib.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following products (*)/for the provision of the following service (*),
Ordered on (*)/received on (*)
__________________________________
Name of consumer(s)
__________________________________
Address of consumer(s)
__________________________________
Signature of consumer(s) (only if this form is notified on paper)
__________________________________
Date
__________________________________
(*) Delete as appropriate